What is Ongoing Support & Maintenance?
Ongoing SAP Support & Maintenance (often called Application Management Services or AMS) is the continuous, expert management of your SAP systems to ensure they run smoothly, securely, and efficiently, involving system monitoring, performance tuning, issue resolution (tickets/bugs), security patching, updates, and managing releases to maximize value and minimize downtime.
It's crucial for keeping your complex SAP environment stable, addressing glitches, applying critical updates, and optimizing user experience long after initial implementation, often governed by Service Level Agreements (SLAs).
SAP Basis Administration
Ensure smooth SAP system operations with proactive Basis management, performance tuning, and environment monitoring.
24/7 Global Time Zone Support
Access round-the-clock technical support with globally aligned teams ensuring uninterrupted SAP system availability.
Monthly Health Check Reports
Receive detailed system health reports with performance insights, risk assessments, and recommended optimization actions.
Incident Management & SLA Handling
Resolve issues quickly with structured incident workflows, SLA-driven response times, and expert troubleshooting support.
Change Management & Patch Application
Keep your system secure and up to date with controlled transport management, patch updates, and regular enhancements.
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